Frequently Asked Questions
Everything you need to know about shopping with SYNCO.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the SYNCO return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, SYNCO ships to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I contact customer support?
Our dedicated support team is available via email at support@synco.com or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.